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Testimonials

Providing excellent service and exceeding client expectations is the key to our success! See what some of our clients have to say about our performance and service standards:

 

Quotes:

“I have worked with Crosby for several years while employed at various organizations. Over the years, the thing that has impressed me the most is their flexibility. They are willing to take on new challenges in order to assist your organization in completing a project quickly and accurately even if it isn’t for a typical service that they offer. Crosby is also proactive with new legislation and solutions to keep you in compliance.”
Boston Medical Center

 

“Crosby has been a valuable business partner in designing, customizing and administering several complex and innovative benefit plans. Our employees have access to accurate and timely information both through online tools and traditional customer service methods.”
Yale New Haven Health

 

“Bentley University has been fortunate to partner with Crosby for many years. They are instrumental in the administration of our Medical and Dependent Care Flexible Spending accounts as well as our COBRA and complex retiree medical billing programs. When you work with Crosby, you are a member of their team and I value my relationship with my team at Crosby Benefit Systems. They are truly a dedicated and hard working team.”
Bentley University

 

“I have been very impressed with every thing at Crosby Benefits. Since moving to Crosby, I have been receiving “thank you” emails instead of complaints. The employees also love the direct pay parking option and the email notification system for monthly orders. Customer Service has been great and has allowed me to stay out of the loop between the employees and customer service.”
Brown Rudnick

 
Q & A with Harvey Crosby

Q:

So, more than 30 years later, does that spirit still influence how Crosby serves its clients?

Harvey Crosby:

Thinking back, I realize that looking for solutions to complex problems has been a constant in my professional life. I thrive on it. For over 30 years, that's been equally true for Crosby. That's what makes us unique; we are always tackling difficult problems, even those that may at first seem insur...

Testimonials

I have been very impressed with every thing at Crosby Benefits. Since moving to Crosby, I have been receiving “thank you” emails instead of complaints. The employees also love the direct pay parking option and the email notification system for monthly orders. Customer Service has been great and has ...

Case Study

Specialized Back Office Services

An insurance company had won a new client but needed to provide services it was not currently offering. This insurance company (we'll call them ABC Risk) needed a partner which could quickly setup and provide very specialized customer service and coordination to integrate with its life insurance ser...