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Testimonials

Providing excellent service and exceeding client expectations is the key to our success! See what some of our clients have to say about our performance and service standards:

 

Quotes:

“I have worked with Crosby for several years while employed at various organizations. Over the years, the thing that has impressed me the most is their flexibility. They are willing to take on new challenges in order to assist your organization in completing a project quickly and accurately even if it isn’t for a typical service that they offer. Crosby is also proactive with new legislation and solutions to keep you in compliance.”
Boston Medical Center

 

“Crosby has been a valuable business partner in designing, customizing and administering several complex and innovative benefit plans. Our employees have access to accurate and timely information both through online tools and traditional customer service methods.”
Yale New Haven Health

 

“Bentley University has been fortunate to partner with Crosby for many years. They are instrumental in the administration of our Medical and Dependent Care Flexible Spending accounts as well as our COBRA and complex retiree medical billing programs. When you work with Crosby, you are a member of their team and I value my relationship with my team at Crosby Benefit Systems. They are truly a dedicated and hard working team.”
Bentley University

 

“I have been very impressed with every thing at Crosby Benefits. Since moving to Crosby, I have been receiving “thank you” emails instead of complaints. The employees also love the direct pay parking option and the email notification system for monthly orders. Customer Service has been great and has allowed me to stay out of the loop between the employees and customer service.”
Brown Rudnick

 
Q & A with Harvey Crosby

Q:

What does the future hold for health and welfare benefits?

Harvey Crosby:

Tough challenges lie ahead. It's becoming clear that employees will need better information and better tools to make informed choices. Providing that information and those tools will increasingly become the responsibility of the employer. Adding to that mix is the growing complexity in benefits regu...

Testimonials

Bentley University has been fortunate to partner with Crosby for many years. They are instrumental in the administration of our Medical and Dependent Care Flexible Spending accounts as well as our COBRA and complex retiree medical billing programs. When you work with Crosby, you are a member of thei...

Case Study

Customization? - No Problem

Too often, third party administrators are considered rigid and stuck in their ways. Crosby aims to bring a new approach to outsourced administrative services. Throughout the years, Crosby has developed special customizations to meet a particular client's needs. Some of those special cases (which can...