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Importance of Customer Service

Our team-centric approach includes customer service specialists who are trained to understand the details of each plan design, benefits process and corporate culture.

Quality customer service is the best way to turn complex, sometimes confusing, benefit programs into well appreciated perks. We strive to provide service that exceeds all expectations. Our team-centric approach includes customer service specialists who are trained to understand the details of each plan design, benefits process and corporate culture.

Our goal is to resolve issues with one telephone call and one specialist. To ensure we meet the communication needs of all callers, we offer free interpretation services. Professional interpreters, proficient in over 150 languages, are available to speak with callers during normal day business hours.

Although we utilize the latest technology, including web-based, self-service solutions, we do not allow technology to eliminate our human touch. We are personable, professional and helpful. Our approach offers the perfect balance between "high tech" and "high touch."

With over 35 years of experience in the employee benefits business, Crosby knows that the value of any benefit is enhanced by the human touch, by the care and consideration with which it is offered and delivered. That's why we are proud to say that Crosby benefits people.

Q & A with Harvey Crosby

Q:

So, more than 30 years later, does that spirit still influence how Crosby serves its clients?

Harvey Crosby:

Thinking back, I realize that looking for solutions to complex problems has been a constant in my professional life. I thrive on it. For over 30 years, that's been equally true for Crosby. That's what makes us unique; we are always tackling difficult problems, even those that may at first seem insur...

Testimonials

Crosby has been a valuable business partner in designing, customizing and administering several complex and innovative benefit plans. Our employees have access to accurate and timely information both through online tools and traditional customer service methods.

Case Study

Customization? - No Problem

Too often, third party administrators are considered rigid and stuck in their ways. Crosby aims to bring a new approach to outsourced administrative services. Throughout the years, Crosby has developed special customizations to meet a particular client's needs. Some of those special cases (which can...