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Importance of Customer Service

Our team-centric approach includes customer service specialists who are trained to understand the details of each plan design, benefits process and corporate culture.

Quality customer service is the best way to turn complex, sometimes confusing, benefit programs into well appreciated perks. We strive to provide service that exceeds all expectations. Our team-centric approach includes customer service specialists who are trained to understand the details of each plan design, benefits process and corporate culture.

Our goal is to resolve issues with one telephone call and one specialist. To ensure we meet the communication needs of all callers, we offer free interpretation services. Professional interpreters, proficient in over 150 languages, are available to speak with callers during normal day business hours.

Although we utilize the latest technology, including web-based, self-service solutions, we do not allow technology to eliminate our human touch. We are personable, professional and helpful. Our approach offers the perfect balance between "high tech" and "high touch."

With over 35 years of experience in the employee benefits business, Crosby knows that the value of any benefit is enhanced by the human touch, by the care and consideration with which it is offered and delivered. That's why we are proud to say that Crosby benefits people.

Q & A with Harvey Crosby

Q:

It sounds as though the quality of the relationships you form with your clients is critical to your success.

Harvey Crosby:

Meeting difficult challenges requires strong collaborative relationships. We work hard to build relationships based on mutual trust and openness.

Testimonials

I have been very impressed with every thing at Crosby Benefits. Since moving to Crosby, I have been receiving ?thank you? emails instead of complaints. The employees also love the direct pay parking option and the email notification system for monthly orders. Customer Service has been great and has ...

Case Study

Pass Program Streamlined

A large university was managing the sale of more than 4,000 public-transportation passes a month, but its distribution system was labor-intensive and prone to error. The university sought a partner who could design, implement, support, and administer a comprehensive, web-based solution. Crosby began...