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Importance of Customer Service

Our team-centric approach includes customer service specialists who are trained to understand the details of each plan design, benefits process and corporate culture.

Quality customer service is the best way to turn complex, sometimes confusing, benefit programs into well appreciated perks. We strive to provide service that exceeds all expectations. Our team-centric approach includes customer service specialists who are trained to understand the details of each plan design, benefits process and corporate culture.

Our goal is to resolve issues with one telephone call and one specialist. To ensure we meet the communication needs of all callers, we offer free interpretation services. Professional interpreters, proficient in over 150 languages, are available to speak with callers during normal day business hours.

Although we utilize the latest technology, including web-based, self-service solutions, we do not allow technology to eliminate our human touch. We are personable, professional and helpful. Our approach offers the perfect balance between "high tech" and "high touch."

With over 35 years of experience in the employee benefits business, Crosby knows that the value of any benefit is enhanced by the human touch, by the care and consideration with which it is offered and delivered. That's why we are proud to say that Crosby benefits people.

Q & A with Harvey Crosby

Q:

Isn't that a slow and expensive way of doing business?

Harvey Crosby:

Just the opposite. We're the optimal size for responding in a prompt and agile manner. If maximizing profits were our only driving force, we'd be failures. Rather, we define success as the satisfaction of being on the cutting edge and tackling complex problems.

Testimonials

Bentley University has been fortunate to partner with Crosby for many years. They are instrumental in the administration of our Medical and Dependent Care Flexible Spending accounts as well as our COBRA and complex retiree medical billing programs. When you work with Crosby, you are a member of thei...

Case Study

Customization? - No Problem

Too often, third party administrators are considered rigid and stuck in their ways. Crosby aims to bring a new approach to outsourced administrative services. Throughout the years, Crosby has developed special customizations to meet a particular client's needs. Some of those special cases (which can...