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How We Do It

How We Do It

In the course of over 35 years, we've developed a distinctive three-part methodology that produces a marked improvement not only for the task at hand, but also for your entire benefits program. That's because our method begins and ends with a comprehensive consideration of your health and welfare program–your immediate problems, your resources, and your long-range goals.

If we were a physician, we'd still be making house calls. Before diagnosing the problem and offering options for treatment, we'd listen carefully and take a look at the whole person. We not only offer a remedy, but also suggestions about how to become healthier and grow stronger.

In other words, we choose a holistic approach. Experience tells us to take into consideration not just the parts of your benefits program, but also how they relate to each other. We look for all the connections that will strengthen your program. The solutions we design, create, and implement enable those connections to work in your favor.

Crosby has worked side by side with benefits professionals to help them deliver the highest value at a reasonable cost. We help make benefits not just a cost of doing business but a valuable component in an organization's business strategy.

When Crosby engages a client, the outcome is greater value and higher satisfaction for both employer and employee.

Q & A with Harvey Crosby

Q:

It sounds as though the quality of the relationships you form with your clients is critical to your success.

Harvey Crosby:

Meeting difficult challenges requires strong collaborative relationships. We work hard to build relationships based on mutual trust and openness.

Testimonials

Crosby has been a valuable business partner in designing, customizing and administering several complex and innovative benefit plans. Our employees have access to accurate and timely information both through online tools and traditional customer service methods.

Case Study

Specialized Back Office Services

An insurance company had won a new client but needed to provide services it was not currently offering. This insurance company (we'll call them ABC Risk) needed a partner which could quickly setup and provide very specialized customer service and coordination to integrate with its life insurance ser...